Managing your care and subscription

1. Go to your Care Portal login page
2. Enter the email address you used when you signed up.
3. Enter your password and select Log In. Forgot it? Choose Forgot Password and check your email for a reset link.

1. From your portal home, open the Messages tab.
2. Select New Message, or reply in an existing thread.
3. Type your question and select Send. Your care team typically replies within 1 business day.

1. Open the Forms & Files section.
2. Select the result you want. Read it on screen or download a copy.
3. Questions about a result? Use Messages to ask your care team.

1. From your portal home, open the Education tab.
2. See everything in one place: About Your Medication, how it works, Benefits, Dosing, and Side Effects & Management written in plain language.
3. Tap any guide to read it, or download the freebies (dosing trackers, side-effect checklists, and quick-start guides) to save or print anytime.

1. Go to your Subscription Portal
2. Enter the email tied to your subscription.
3. You'll receive a one-time login link or code by email. Select it, or enter the code, to access your account.

1. From your account home, find the Upcoming Orders tab.
2. You'll see your next charge date, the products in the order, and you can also update your upcoming orders from here.

1. Open the Subscription tab and choose the product you want to change.
2. Select Reschedule or Skip to push it to a later date.
3. Confirm. You'll get an email confirming the change.

1. Open Account tab
2. Select Manage Payment Methods.
3. Enter your new card details and save.

1. Open Account tab
2. Select Manage Addresses.
3. Update it and save. Do this before your next charge date so your order ships to the right place.

1. Open the Subscriptions tab.
2. Select Cancel Subscription at the bottom of the page and follow the prompts.
3. You'll receive a confirmation email. Change your mind? You can reactivate any time.

Before you cancel: If cost or timing is the issue, try skipping or delaying instead. And if something isn't working for you, message your care team first. We're here to help you find the right fit.